Live Technical Support

Providing customer support excellence to cardiology practices

Trying to reach customer support and receiving an automated machine can be frustrating. That's why we employ live support technicians - to help our cardiology EMR users resolve their technical issues as quickly as possible.

In addition to our live support line, we also offer an online client portal. Using our customer portal, physicians and staff can easily create a support ticket for our technicians when there isn't enough time to pick up the phone.

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Testimonials

"My bad-debt write-offs have been reduced over 90%. Pre–IMS, we had an average of $80,000 per month outstanding in charges waiting for referral. Since implementation of IMS we now regularly maintain no more than $400 per month. The Authorization tracking screen helps us in timely follow-up with the insurance companies. The billing module is great, in a way we now know what ensures timely payments. The aging reports help our billers set priority of follow-ups, making sure we work in the right areas."Julie Ziehm
Billing Manager
Mid-Michigan Cardiology Associates

"IMS has improved the billing payment turnaround time. The denied claims have been reduced drastically. The implementation process was smooth and the system is very user friendly."Gloria
Dr. Daftray's office

"I just wanted to say that I love IMS! We've had other programs in the past but IMS is super. I can bill out charges, enter patient demographics, print patient statements and read the patient ledger much easier. My favorite part of IMS is the billing part. It is so easy to read. Makes my job easier! Thank You!"Terry
Dahl Clinics